Shipping policy

Store: Fleurvanta
Address: Circumvallazione Conca d'Oro 179, 74012 Crispiano (TA), Italy
Email: contact@fleurvanta.com
Phone: +39388526879
Full Name: Sharon Cazzato

At Fleurvanta, we are committed to providing a fast, secure, and reliable delivery experience. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Processing Time

All orders are processed within 1–2 business days after payment confirmation. Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number and a tracking link to follow your parcel.

Please note that orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time and Delivery Area

We currently ship to multiple international destinations using trusted private courier services to ensure safe and timely delivery.

  • European Union & Switzerland: 8–10 working days
  • United Kingdom: 6–10 working days
  • South Africa: 8–12 working days

Delivery times may vary slightly depending on the destination and local courier operations.

3. Shipping Fees

  • Free Shipping & Returns for orders over €30: Orders above €30 qualify for free delivery and free returns.
  • For orders below €30, standard shipping fees may apply and will be calculated at checkout.

All prices displayed on our website include VAT.

4. Order Tracking

Once your order has been shipped, you will receive an email with your tracking information. You can track your parcel online at any time.

If you do not receive your tracking email within 48 hours after placing your order, please contact us at contact@fleurvanta.com.

5. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us immediately. We will work with the courier service to resolve the issue as quickly as possible.

Fleurvanta is not responsible for delivery delays caused by incorrect address information, courier disruptions, customs procedures, or circumstances beyond our control.

6. Address Accuracy

Please ensure that your shipping details are entered correctly during checkout.

We are not responsible for orders delivered to incorrect addresses due to customer input errors. If you notice a mistake after placing your order, contact us immediately so we can attempt to correct it before the order is shipped.

7. Split Shipments

In some cases, items from the same order may be shipped separately due to warehouse logistics or product availability. If this occurs, you will receive separate tracking numbers for each shipment.

8. Customer Support

Our support team is available 24/7 to assist with shipping questions, tracking concerns, or delivery issues.

You can contact us anytime at contact@fleurvanta.com.