Warranty Policy

Store: Fleurvanta
Address: Circumvallazione Conca d'Oro 179, 74012 Crispiano (TA), Italy
Email: contact@fleurvanta.com
Phone: +39388526879
Full Name: Sharon Cazzato

At Fleurvanta, we are committed to offering stylish, high-quality women’s fashion. All clothing items — including our printed maxi dresses, elegant evening dresses, seasonal collections, and knitwear — undergo careful quality checks before shipment. This Warranty Policy explains what is covered, what is not covered, and how to request assistance.

1. Warranty Coverage

All apparel items are protected by a 30-day quality assurance warranty starting from the date of delivery.

This warranty covers:

  • Manufacturing defects
  • Seam or stitching issues
  • Faulty or detached buttons, clasps, or zippers
  • Fabric defects present upon arrival
  • Incorrect item, color, or size received
  • Damage caused during shipping

If any of these issues occur, we will replace the item or provide a refund.

2. What the Warranty Does NOT Cover

The following issues are not covered under warranty:

  • Normal wear and tear
  • Damage caused by washing, drying, or ironing
  • Shrinkage, fading, stretching, or fabric wear due to use
  • Makeup, deodorant, perfume, or other stains
  • Accidental damage (tears, cuts, burns, pulled threads, etc.)
  • Damage from misuse or alteration of the product
  • Items returned with odors (smoke, perfume, detergent, etc.)
  • Final sale items (if applicable)

These issues are not considered manufacturing defects.

3. How to File a Warranty Claim

To submit a claim, email us at contact@fleurvanta.com with:

  • Your order number
  • Clear photos or videos showing the defect
  • A short explanation of the issue

Our team will review your claim within 24–48 hours.

4. Approved Warranty Solutions

If your claim is approved, you may choose one of the following options:

  • A free replacement (same item/size/color if available)
  • A full refund to your original payment method
  • Store credit for future purchases

All shipping costs related to approved warranty cases are covered by us.

5. Warranty Timeframe

Warranty claims must be submitted within 30 days after delivery.
Claims submitted after this timeframe may not qualify for warranty service.

6. Customer Support

Our support team is available 24/7 for warranty, return, or product inquiries.
Contact us anytime at contact@fleurvanta.com.