Refund policy
Store: Fleurvanta
Address: Circumvallazione Conca d'Oro 179, 74012 Crispiano (TA), Italy
Email: contact@fleurvanta.com
Phone: +39388526879
Full Name: Sharon Cazzato
At Fleurvanta, your satisfaction is our top priority. We are committed to providing high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, our team is here to assist you.
1. 60-Day Money-Back Guarantee
We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.
To be eligible for a return, items must be in their original condition, and additional conditions may apply.
2. Conditions for Returns
To qualify for a return:
- The item must be unused, unwashed, and in its original condition.
- The item must be returned in its original packaging with all accessories (if applicable).
- You must provide proof of purchase (order number or receipt).
Returns that do not meet these conditions may not be accepted.
3. Return Process
To initiate a return, please contact our support team at contact@fleurvanta.com with your order number and reason for the return. Our team will provide you with the return instructions and the appropriate return address.
Once your returned item is received and inspected, we will send you a confirmation email and begin the refund process.
4. Refunds
Approved refunds will be issued to your original payment method within 5–10 business days after the returned item has been received and verified. Depending on your bank or payment provider, additional processing time may apply.
5. Exchanges
At this time, we do not offer direct exchanges. If you would like a different product or size, please return the original item for a refund and place a new order.
6. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include clear photos of the issue and send them to contact@fleurvanta.com. We will arrange a replacement or a full refund at no additional cost.
7. Non-Returnable Items
Certain products cannot be returned for hygiene or safety reasons (for example: personal care items, undergarments, or opened sealed products). If a product is non-returnable, this will be clearly stated on the product page.
8. Late or Missing Refunds
If you have not received your refund after 10 business days:
- Please check your bank account again.
- Contact your credit card provider, as processing times may vary.
- If the issue persists, please contact us at contact@fleurvanta.com for assistance.
9. Free Returns
We offer free returns for orders over €30. For orders below this amount, the customer may be responsible for return shipping costs unless the item is defective or incorrect.
10. Customer Support
Our customer support team is available 24/7 to assist with returns, refunds, or any product-related questions. You can reach us anytime at contact@fleurvanta.com.