1. How long does delivery take?
Orders are prepared within 24–48 hours after payment confirmation.
- European Union & Switzerland: 8–10 working days
- United Kingdom: 6–10 working days
- South Africa: 8–12 working days
Delivery times may vary depending on the destination and courier operations.
2. How much does shipping cost?
We offer free shipping and returns on all orders over €30.
For orders below this amount, a small standard shipping fee may apply and will be calculated at checkout.
All prices displayed on our website include VAT.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking email containing your tracking number and link.
You can use this link to monitor your package in real time until it arrives at your address.
4. What payment methods do you accept?
We accept secure payments through:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All transactions are securely encrypted and processed through trusted payment providers.
5. Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible at contact@fleurvanta.com.
Changes can only be made before your order has been shipped. Once the order has been dispatched, cancellations are no longer possible, but you may return the item after delivery.
6. What is your return policy?
We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.
To be eligible for a return, items must be in their original condition, and additional conditions may apply.
7. How do I start a return?
To start a return, simply email us at contact@fleurvanta.com with your order number and reason for return.
Our team will provide you with the return instructions and return address.
Once we receive your returned item, refunds are typically processed within 5–10 business days.
8. What should I do if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it.
Send clear photos of the issue to contact@fleurvanta.com, and we will arrange a replacement or a full refund.
9. Do you offer exchanges?
Currently, we do not offer direct exchanges.
If you would like a different product or size, please return the original item for a refund and place a new order.
10. Are your products covered by warranty?
Yes, all our products are covered by a 30-day quality assurance warranty.
If you experience any manufacturing defects or quality issues, please contact us and our support team will assist you promptly.
11. Do you ship internationally?
Yes, we deliver to most European countries.
If you are located outside the EU, please contact us at contact@fleurvanta.com to confirm shipping availability.
12. How can I contact customer support?
Our customer support team is available 24/7 to help with any questions regarding orders, shipping, or products.
You can reach us anytime at contact@fleurvanta.com.